Refund policy

Amber & Oud Wholesale Raw Materials Refund Policy

At Amber&Oud, we take pride in providing high-quality wholesale fragrance raw materials to our valued customers. We strive to ensure that all our products meet the highest standards and are thoroughly inspected before shipping. As part of our commitment to transparency and excellent customer service, we have outlined our refund policy below:

1. All Orders Are Sold "As-Is":

All orders placed with Amber&Oud for wholesale fragrance raw materials are considered final and are sold "as-is." This means that once you have placed an order and received the products, we do not offer refunds or accept returns, except in cases of damaged or defective items (as outlined in section 3).

2. No Refunds:

We do not provide refunds for any reason other than the circumstances mentioned in section 3 of this policy. This includes, but is not limited to, changes in your business needs, dissatisfaction with product performance, or any other personal reasons.

3. Damaged or Defective Items:

In the rare event that you receive damaged or defective fragrance raw materials, we will promptly address the issue. Please follow these steps:

- Contact our Customer Service team within seven (3) business days of receiving the order to report the issue. You can reach us at i n f o @ amberandoud.com 

- Provide clear photographs of the damaged or defective items, along with your order number and a detailed description of the problem.

- We will review your claim and, if valid, provide you with instructions for replacing or returning the damaged or defective items.

- Upon receiving the returned items, we will inspect them and, if necessary, replace the damaged or defective products or issue a refund for the affected portion of your order.

4. Cancellation Policy:

We understand that circumstances may change, and you may need to cancel an order. Cancellations are only accepted before the order has been paid. Please contact our Customer Service team as soon as possible if you need to cancel an order.

5. Contact Us:

If you have any questions or concerns regarding our refund policy or any other aspect of our products or services, please do not hesitate to reach out to our Customer Service team. We are here to assist you and ensure your satisfaction.

Contact Information:

i n f o @ amberandoud.com 


Note: This refund policy is subject to change at Amber & Oud's discretion. Any updates or revisions will be posted on our website and communicated to our customers accordingly.

Thank you for choosing Amber & Oud for your wholesale fragrance raw material needs. We appreciate your business and look forward to serving you with the highest-quality products and exceptional customer service.

Sincerely,

Management
Amber & Oud